Senior Site Reliability Engineer, Tenant Services: Geo

Role Overview

As an SRE on the Tenant Services, Geo team, you'll keep GitLab's production systems running smoothly with a focus on Geo — GitLab's data replication and disaster recovery feature. You'll execute Dedicated customer migrations end-to-end, improve tooling and automation, and work closely with the core Geo team, Dedicated migrations, and Support to make cutovers faster, safer, and more predictable.

Responsibilities

• Execute Dedicated Geo migrations and cutovers end-to-end — planning, pre-cutover validation, execution, and post-cutover verification
• Participate in shift and weekend coverage rotation for Dedicated cutovers across EMEA and US hours
• Join the SaaS SRE on-call rotation to respond to incidents impacting GitLab.com availability
• Handle environment preparation, data hygiene checks, replication, and Geo-related escalations from Support
• Design, build, and maintain automation, tooling, and runbooks to make migrations repeatable and reliable
• Run infrastructure using Ansible, Chef, Terraform, GitLab CI/CD, and Kubernetes
• Build and maintain monitoring, alerting, and dashboards to detect issues early and track migration SLOs
• Contribute to incident reviews, root cause analyses, and readiness reviews
• Document all actions — runbooks, architecture decisions, and post-incident reviews
• Proactively identify and reduce toil by automating repetitive operational work

Requirements

• Experience operating highly-available distributed systems at scale in a SaaS environment
• Hands-on experience with GCP or AWS — networking, storage, and managed services
• Experience with Kubernetes and its ecosystem (Helm), including deploying and troubleshooting workloads
• Experience with IaC and configuration management tools — Terraform, Ansible, or Chef
• Strong programming skills in Go or Ruby, and scripting proficiency in Shell or Python
• Experience with observability systems — Prometheus, Grafana, logging stacks
• Practical exposure to data replication, backup/restore, or migration scenarios
• Comfortable with on-call rotations and driving follow-through on corrective actions
• Ability to engage directly with enterprise customers during migrations and incidents
• Strong written and verbal communication skills with a bias toward async documentation

Good to Have

• Experience with disaster recovery technologies
• Experience with compliance-sensitive environments — SOC2, ISO
• Prior work on large-scale data migrations or cutovers
• Hands-on experience with PostgreSQL or AWS RDS replication and cutover workflows
• Familiarity with multi-tenant architectures or GitLab itself

Benefits

• Flexible Paid Time Off
• Equity Compensation and Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave
• Home Office Support